Wednesday, January 16, 2019

Text-to-9-1-1 now Available Across the Commonwealth

9-1-1 centers across the Commonwealth including Auburn are now able to receive Text-to-9-1-1.
What is Text-to-9-1-1?
Text-to-9-1-1 is the ability to send a text message to reach 9-1-1 emergency call takers from your mobile device.
How Do I Reach Text-to-9-1-1?
When using a texting app on a device, type the numbers “911” into the “To” or “Recipient” field.
What Information Should I Give Text-to-9-1-1?
You should make every effort to text the following:
• what is happening (nature of the incident);
• location including the address/location and town name;
• any additional details about the location you can provide such as landmarks, cross streets, nearby business names, apartment number, floor, room or suite numbers, or any details that may be helpful in locating you.
When Should I Use Text-to-9-1-1?
Texting should only be used during an emergency when you are unable to make a voice call to 9-1-1. Making a voice call is the most efficient way to get access to emergency services.
Text-to-9-1-1 will be useful for citizens who are deaf, hard of hearing, or speech impaired. Text-to-9-1-1 eliminates the need to use ancillary Teletypewriter (TTY) equipment, or third party services to access     9-1-1.
What Happens Next?
The 9-1-1 professional in the Communications Center will ask you many questions, will assist in sending first responders to the location you identify, and may provide instructions on things for you to do.
Why Didn’t My Text Go Through?
Messages sent to Text-to-9-1-1 may not be received. If you attempt to send a Text-to-9-1-1 where the service is not available, wireless carriers provide an automatic "bounce-back" message. Bounce-back messages are intended to minimize the risk that you mistakenly believe that your text was sent and received by an emergency call center. As part of the bounce-back message, you will be advised to contact emergency services by another means.
Text-to-9-1-1 is currently available throughout the Commonwealth. However, across the country, Text-to-9-1-1 may only be in certain locations. Whenever possible, you should always make a voice call to 9-1-1 during an emergency.
Are There Any Text-to-9-1-1 Limitations I Should Know About?
Text-to-9-1-1 uses native texting technology called Short Message Service (SMS). Therefore, you must have a text or data plan on your mobile device to Text-to-9-1-1 and you should avoid sending:
• multi-media such as pictures, videos and emoticons;
• a message to more than one person as a recipient;
• messages exceeding the 160 character limit, as the messages will be broken and may be delivered out of order.
Text-to-9-1-1 rules do not apply to the following: third party texting applications (apps) on mobile devices that do not support texting to and from U.S. phone numbers, apps that only support texting with other app users, or texting through social media. This can include message services over WiFi networks, where a text or data plan is not required.
If you have questions regarding Text-to-9-1-1 contact Auburn's Communications Director Penny Ryan at 508-832-7777.

Monday, January 14, 2019

Basement Fire Goes to 2 Alarms on Adella St.

At 10:48 p.m. The Auburn Emergency Communications Center received a report of a structure fire at 25 Adella St. Auburn Fire Rescue Department and Auburn Police were dispatched and a 2nd Alarm was struck at 10:51 p.m. after it was confirmed there was a working fire in the basement.

Four adults and one child escaped from the home without injuries. Fire companies knocked down the fire in the basement and overhauled and ventilated the home from the smoke condition. Crews remained on scene until approximately 1:00 a.m.

The residents were not able to return to the home for the evening and are being assisted by the Red Cross. The fire is not suspicious and is currently under investigation by the Auburn Fire Investigation Unit.

Media inquiries should be directed to the departments Public Information Officer;

Deputy Chief Glenn Johnson


Thursday, January 3, 2019

Car vs Pedestrian Accident - Sword Street

At 8:06pm Thursday night the AFRD was dispatched to a motor vehicle accident reported car vs. pedestrian. The first arriving crews treated and transported one patient to UMASS Medical Center University Campus.

The accident is currently under investigation by APD and the accident reconstruction team.

Any Questions.

Contact: Deputy Chief Glenn Johnson